FAQs

Q: I CAN'T SET THE ORDER CLOSE TIME AS I WANT!

If you have disabled the "Close Order" feature while creating shipping labels for your orders, they will be listed as "shipping label removed" in the "New Order" tab on the orders page. To close all orders in this situation, you must specify the "Despatch time", that is, the delivery time to the cargo company, when you select it and press the Process button. Here you can determine the earliest 5 days before and the latest the day you are in. You cannot set a date outside of this range.

Q: WHAT IS THE CAUSE OF THE DIFFERENCE BETWEEN THE ORDER LIST I RECEIVE BY PRESSING THE EXPORT BUTTON AND THAT LISTED ON THE PAGE?

As soon as you press the Export button on the Orders page, the current filters are applied and the most up-to-date data is transferred to the Excel environment and downloaded to your computer. If there is a difference between the ones listed on the page and the Excel file, it means that new orders have arrived or the status of some orders has changed after you open or update the page.

Q: WHY ARE THE PICTURES OF SOME PRODUCTS WITH RED FRAMES?

A red framed image on the Orders and Store Inventory pages means that the product is not in your MySYS product list or is not associated with an existing product. Product registration or product association must be made so that MySYS can accurately track and manage your product stocks in all your stores, and display shelf and weight data on the order packaging slip. However, if you are not going to use these features, attribution is not required. In order to associate, you must press the red button that appears on the upper right of the picture frame and select the product to be associated on the page that opens or define it as a new product.

Q: WHAT IS ORDER CLOSE? HOW DOES IT WORK ?

When you complete the necessary procedures for your orders, closing (approving / confirming) the order in the marketplace can be done through MySYS. You can manage this feature by activating or deactivating the "Close Order" feature on the shipping label creation page.

Q: WHAT IS THE STATUS DATE SHOWN ON THE ORDERS PAGE?

The creation of the order by the buyer corresponds to the status “Pending”, the payment of its fee corresponds to the status of “New Order”. Closing the order by shipping means "Confirmed", canceling the order corresponds to "Cancellation". State Date refers to the transition time between these states. When the order was first created, it is displayed as the "Order Creation Date" just below the Status Date.

Q: WHAT ARE THE ORDER STATUS?

Pending It is the situation where the order is created by the buyer. New order The creation of the order by the buyer and payment of the fee corresponds to the "New Order" status. Approved It corresponds to the "Approved" status when you ship the order and close it by notifying the cargo tracking number to the relevant marketplace. (You can do this via MySYS.) Cancel It is the case of cancellation of the order.

Q: DO YOU HAVE A TRAINING ON USING MYSYS?

You can access promotional videos and use cases on the MySYS YouTube channel: https://www.youtube.com/channel/UCpDMqETZ8ZZKf3OA0ZeVSUQ/videos In addition, in the MySYS application, you can access How-to videos on important pages, as well as user guides.

Q: CAN I RECOMMEND A NEW FEATURE TO MySYS?

Yes! MySYS is a constantly evolving system that continues to incorporate new capabilities while improving its existing capabilities. Valuable opinions of all our users are also reflected in the system.

Q: HOW DO I TRANSFER THE PRODUCTS IN MY STORES TO MySYS?

After starting your MySYS membership, you need to make an account association with a few simple steps by following the system's instructions. When the installation is successful, the existing products in your store are automatically transferred to MySYS. You do not need to take any additional action for this.

Q: DIFFERENT EMPLOYEES FOLLOW MY STORES. CAN I DEFINE SUB-USER?

If you have a multi-user subscription in MySYS, you can define sub-users and authorize certain users to manage the orders of your certain stores, operate product management and/or analysis modules on behalf of the main account, or make changes to these authorizations later.