Frequently Asked Questions2021-12-24T11:04:50+00:00
I CAN’T SET THE ORDER CLOSE TIME AS I WANT!2021-12-23T10:00:31+00:00

If you have disabled the “Close Order” feature while creating shipping labels for your orders, they will be listed as “shipping label removed” in the “New Order” tab on the orders page. To close all orders in this situation, you must specify the “Despatch time”, that is, the delivery time to the cargo company, when you select it and press the Process button. Here you can determine the earliest 5 days before and the latest the day you are in. You cannot set a date outside of this range.

WHAT IS THE CAUSE OF THE DIFFERENCE BETWEEN THE ORDER LIST I RECEIVE BY PRESSING THE EXPORT BUTTON AND THAT LISTED ON THE PAGE?2021-12-23T09:58:35+00:00

As soon as you press the Export button on the Orders page, the current filters are applied and the most up-to-date data is transferred to the Excel environment and downloaded to your computer. If there is a difference between the ones listed on the page and the Excel file, it means that new orders have arrived or the status of some orders has changed after you open or update the page.

WHY ARE THE PICTURES OF SOME PRODUCTS WITH RED FRAMES?2021-12-23T09:56:05+00:00

A red framed image on the Orders and Store Inventory pages means that the product is not in your MySYS product list or is not associated with an existing product.

Product registration or product association must be made so that MySYS can accurately track and manage your product stocks in all your stores, and display shelf and weight data on the order packaging slip. However, if you are not going to use these features, attribution is not required.

In order to associate, you must press the red button that appears on the upper right of the picture frame and select the product to be associated on the page that opens or define it as a new product.

WHAT IS ORDER CLOSE? HOW DOES IT WORK ?2021-12-23T09:54:06+00:00

When you complete the necessary procedures for your orders, closing (approving / confirming) the order in the marketplace can be done through MySYS.

You can manage this feature by activating or deactivating the “Close Order” feature on the shipping label creation page.

WHAT IS THE STATUS DATE SHOWN ON THE ORDERS PAGE?2021-12-23T09:52:33+00:00

The creation of the order by the buyer corresponds to the status “Pending”, the payment of its fee corresponds to the status of “New Order”. Closing the order by shipping means “Confirmed”, canceling the order corresponds to “Cancellation”. State Date refers to the transition time between these states.

When the order was first created, it is displayed as the “Order Creation Date” just below the Status Date.

WHAT ARE THE ORDER STATUS?2021-12-23T09:51:38+00:00

Pending

It is the situation where the order is created by the buyer.

New order

The creation of the order by the buyer and payment of the fee corresponds to the “New Order” status.

Approved

It corresponds to the “Approved” status when you ship the order and close it by notifying the cargo tracking number to the relevant marketplace. (You can do this via MySYS.)

Cancel

It is the case of cancellation of the order.

DO YOU HAVE A TRAINING ON USING MYSYS?2021-12-23T09:47:40+00:00

You can access promotional videos and use cases on the MySYS YouTube channel:

https://www.youtube.com/channel/UCpDMqETZ8ZZKf3OA0ZeVSUQ/videos

In addition, in the MySYS application, you can access How-to videos on important pages, as well as user guides.

CAN I RECOMMEND A NEW FEATURE TO MySYS?2021-12-23T09:41:56+00:00

Yes! MySYS is a constantly evolving system that continues to incorporate new capabilities while improving its existing capabilities. Valuable opinions of all our users are also reflected in the system.

HOW DO I TRANSFER THE PRODUCTS IN MY STORES TO MySYS?2021-12-23T09:32:59+00:00

After starting your MySYS membership, you need to make an account association with a few simple steps by following the system’s instructions. When the installation is successful, the existing products in your store are automatically transferred to MySYS. You do not need to take any additional action for this.

DIFFERENT EMPLOYEES FOLLOW MY STORES. CAN I DEFINE SUB-USER?2021-12-23T09:30:09+00:00

If you have a multi-user subscription in MySYS, you can define sub-users and authorize certain users to manage the orders of your certain stores, operate product management and/or analysis modules on behalf of the main account, or make changes to these authorizations later.

CAN I ADD MORE THAN STORES FROM DIFFERENT MARKETERS TO MY ACCOUNT?2021-12-23T09:29:16+00:00

You can associate more than one store from different marketplaces such as Amazon, eBay, and Shopify to your MySYS account, manage all orders from a single page, and allow your different employees to manage your desired stores by defining sub-users if you wish.

In addition, the orders coming to your stores affect your product stocks in common, and the out-of-stock product is automatically reflected in all your stores.

The capabilities mentioned here may vary depending on your subscription type.

WHAT ARE THE CAPABILITIES OF THE MYSYS CHROME EXTENSION?2021-12-23T09:25:27+00:00

Some of the capabilities of MySYS Chrome Extension, which offers many services even with its free version, can be listed as follows.

  • It facilitates selection by seeing many product basic data on the product search page on Amazon,
  • Performs basic calculations and analysis for a particular product while still on the Amazon product page,
  • It presents all the data that can be accessed together and in an easy-to-understand way,
  • It saves time and effort,
  • It makes opportunities that are not easy to catch easily accessible.
  • It can work integrated with MySYS Modules.

For more detailed and visual information, you can watch the promotional video:

WHAT ARE THE CAPABILITIES OF MySYS MODULES?2021-12-23T09:21:08+00:00

Retail Arbitrage:

In the retail arbitrage trading model, it analyzes whether the products of wholesale suppliers are profitable for you in the light of the cost of their products, the selling price in Amazon America and Europe, and your additional costs such as shipping and Amazon interruption.

The product/price lists offered by suppliers may contain hundreds, thousands, or even more than 100,000 products. It makes it possible to visually list all the data that can be collected about the products, to filter the data we want, and to identify the profitable/“suitable for trade” products by performing the manual analysis process for these products in minutes.

Order Management:

It offers the ability to track and manage orders from multiple accounts on Amazon, eBay and Shopify on a single page.

For new incoming orders: You can get a shipping label with one click, without going to the websites of your contracted shipping companies, and close the order from the same page (on Amazon, eBay or Shopify). If you want, you can order your orders individually or in bulk with multiple selections, you can receive shipping labels, close orders, and print order invoices with your logo and shelf number of the products. As soon as the order arrives, MySYS determines the shipping company with the most suitable shipping cost and presents it to you as an offer. You can also ship with a different company if you wish. MySYS remembers this choice and you can complete your transaction with one click for the next order.

For all your past orders: you can access the analysis of your daily, weekly, monthly, annual or all-time sales figures and turnovers, download them to your archive, and do refund management if you wish.

If you wish, you can define sub-users and allow your different employees to manage your desired stores.

eBay Unique Listing:

It allows you to list an item on Amazon in seconds on our eBay store. (Under normal conditions, this process may take more than 15 minutes)

eBay Multiple Listing:

It allows us to list thousands of products from our Amazon store on eBay with just a few clicks. (Doing this process manually is not viable and sustainable.)

Amazon Competitor Analysis:

It is a module where users can monitor which products are sold by the sellers they consider as competitors on Amazon, the qualities of these products such as price and rank, and the changes in the product list.

eBay Competitor Analysis:

It is a module where users can monitor which products the sellers consider as competitors are selling on eBay, the quality of these products such as price, number of sales, stock, and changes in the product list.

Book Analysis:

Hundreds of thousands of books in our database, which we have compiled from many sources (wholesales, Amazon, etc.) and which we constantly update;

  • Condition (New, Like New, Excellent or Good Condition), price, Amazon BSR, etc. filtering based on
  • listing on eBay,
  • Viewing the books in the eBay inventory and removing the ones you want from eBay,
  • With MySYS REPRICER, it has the ability to keep the sales prices of the books in your eBay inventory constantly updated in the light of criteria such as the profitability rate you set and the constantly changing purchase prices.
WHAT IS MySYS AND WHAT DOES IT GIVE ME?2021-12-23T09:10:44+00:00

MySYS; It is a system that offers all tools from practical product listing tools to order management, from arbitrage profitability calculations to retail arbitrage, from competitor analysis to stock management, to its users who trade on Amazon, eBay and Shopify.

The modules presented in the web application work in integration with the MySYS Chrome plugin, providing the highest level of support that a computer system can offer. If you want to say “everything is at hand”, MySYS is designed for you.

Despite the complex operations MySYS does, it does not require a powerful computer. Just connect to the internet and log in to MySYS!

MySYS, e-commerce connoisseurs of traders “without the need for any other information system” a single system, with a tool that can be called “My System”;

  • Fastest,
  • safest,
  • The most user friendly
  • At the most advanced level in profitability maximization,
  • The ability to automate all the operations that can be done by the computer is at a high level,
  • Excellent at showcasing opportunities that are unlikely or even impossible for competitors to seize

It aims to present a companion.

Click on the relevant title on this page to learn about the MySYS modules and the capabilities of the Chrome extension.

CARGO TRANSACTIONS ARE NOT DISPLAYED FOR SOME ORDERS ON THE ORDER DETAILS PAGE!2021-12-23T09:06:36+00:00

When you create a cargo label via MySYS, if the cargo company and the service you use have cargo tracking feature, you can see the cargo movements on the order details page. If the cargo company or the service you have chosen does not have such a service, the cargo movements cannot be listed.

HOW SHOULD I USE THE PRODUCT / PRICE LIST FOR RETAIL ARBITRAGE?2021-12-23T09:03:30+00:00

The file you are going to analyze must meet the following conditions. You can access a sample inventory list on the MySYS Retail Arbitrage page.

(https://app.mysys.com/ProductFinder/UploadInventory)

  • The file must be in XLS, XLSX or CSV format.
  • There should be barcode and price data for the products as a minimum. An Amazon ASIN can also be used instead of a barcode.
  • The product information should be on the first page of the Excel file.
  • Product information must have column headings.
  • Column headings must be different from each other.
  • The column with prices should contain only numerical values, not formulas.
WHICH INFORMATION SHOULD I CONTAIN IN THE PRODUCT / PRICE LIST THAT I WILL USE FOR RETAIL ARBITRAGE?2021-12-23T09:00:14+00:00

Mandatory Information:
Barcode or ASIN number
Price

Optional Fields:
Product Status: Although it is mandatory information, it does not need to be included in the Excel file. You can declare that the entire product list is used or unused.
Currency: Although it is mandatory information, it does not need to be in the Excel file. All product list in USD, EUR, TRY etc. You can declare that the price is unitary.
Name of the product
Brand
Category
SKU/Stock Number
The amount of stock
Image URL
Product URL
Number of Products in a Package: If a multi-pack made of the same product is made, it expresses the information of how many products will be sent in a unit sale (bundle).
Fixed Selling Price: If there is a mandatory selling price that the seller must offer, regardless of profitability, it should be specified in this field. Some books etc. may be in this category.
Product description
Used Item Description

THERE ARE MANY INTERMEDIATE HEADINGS IN THE PRICE LIST OF THE PRODUCT I PURCHASED FROM THE WHOLESALE. CAN I DO A PROFITABILITY ANALYSIS?2021-12-23T08:53:54+00:00

Only the lines containing healthy information are evaluated in the Excel file you enter into the Retail Arbitrage module. You do not need to clear the intermediate headers in the file before analysis.

CAN I REPEAT THE RETAIL ARBITRAGE I MADE FOR SALES TO ANOTHER COUNTRY?2021-12-23T08:44:24+00:00

Yes. You can start a new analysis for a different country with a few keys without having to reload the excel file or delete the existing analysis.

AFTER THE RETAIL ARBITRAGE HAS BEEN DONE, THE ANALYSIS DATA WILL BE IN THE PAST. WHAT CAN I DO?2021-12-23T08:41:57+00:00

In the Retail Arbitrage module, you can update any analysis at any time with a single click.

HOW CAN I REFLECT THE DISCOUNT I RECEIVED AFTER BARGAINING WITH MY WHOLESALER?2021-12-23T08:40:16+00:00

Thanks to the “Purchasing Cost Multiplier” feature for the current analyzes in the Wholesaler Analysis module, you can update the purchase prices whenever you want and renew the analysis with just a few clicks.

IN RETAIL ARBITRAGE, I WILL PAY DIFFERENT SHIPPING PRICES DEPENDING ON ITEM WEIGHT FOR FBM. CAN I REFLECT THIS IN ANALYSIS?2021-12-23T07:59:47+00:00

Yes. You can define as many cargo charts as you want in MySYS and you can use the same or different cargo price charts for each analysis. MySYS reflects your estimated shipping cost to the analysis according to the weight of each product.

HOW CAN I MANAGE CURRENCY DATA BETWEEN BUYING CURRENCY AND SALES CURRENCY IN RETAIL ARBITRAGE?2021-12-23T07:53:51+00:00

In the analysis settings, you can use the market rate data automatically, as well as reflect your rate predictions to the analysis.

WHAT SHOULD I DO TO SALE THE PRODUCTS THAT I DETERMINED TO BE PROFITABLE IN THE RETAIL ARBITRAGE?2021-12-23T07:51:08+00:00

With retail arbitrage, you can easily list thousands of products you have identified on Amazon as FBM or eBay with just a few settings.

WHAT IS ORDER CLOSE? HOW DOES IT WORK ?2021-12-23T07:48:26+00:00

When you give an order to delete a product from a store inventory, MySYS forwards your request to the relevant marketplace and the transaction cannot be reversed as of this moment. You need to re-add products that were deleted by mistake. Therefore, care should be taken in product deletion processes.

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